Tessa's Resume
EDUCATION: The Pennsylvania State University, University Park, PA
Bachelor of Arts in Public Relations, 2009
Cumulative GPA: 3.2
EXPERIENCE:
Customer Service Research Representative June 2009 - Present
Sallie Mae, Wilkes-Barre, PA
Work with management on new projects that will better accommodate the customers Explain and discuss functions of the department with higher management and executives Adjust and update customer’s student loan accounts to reflect their current enrollment status Communicate effectively with customers through a professional and friendly demeanor
Intern January 2009 - April 2009
Magnum Broadcasting, Inc., State College, PA
- Scheduled entertainment appearances for the People’s Choice Festival via phone and e-mail
- Publicized clients and events by writing promotional commercials and radio advertisements
- Created a weekly feature on the radio station by interviewing members of the community
Public Relations Intern August 2008 - December 2008
Dick Jones Communications, State College, PA
- Secured coverage of clients by writing and distributing media pitches to national journalists
- Established and maintained relationships with clients and media outlets via phone and e-mail
- Produced media contact lists for easier pitching and communication strategies
Customer Relations Intern July 2008 - November 2008
Penn State Intercollegiate Athletics, University Park, PA
- Provided excellent customer service by answering customer’s questions and concerns
- Improved the student ticket sales by suggesting ideas for easier buying transactions
- Developed marketing strategies with hierarchy to positively promote Penn State Athletics
ACTIVITIES:
- PRSA - Public Relations Society of America August 2009 - August 2010
- Penn State Alumni Association May 2009 -May 2010
- The Lands at Hillside Farms PR Volunteer September 2009 - December 2009
SKILLS:
- Skilled in Microsoft Office, Adobe InDesign, and Adobe Photoshop
